Customer experience
Transform the customer experience from many disconnected interactions to a holistic and meaningful personalized experience that is founded on purpose.
The automotive industry is experiencing a significant transformation. Changes in electrification, automation, and consumer preferences are reshaping the landscape, requiring manufacturers to adapt with flow and innovation. DoFort's automotive ERP software enables you to successfully navigate this shift by simplifying operations, reducing costs, and driving profitability.
In today's market driven by data, surpassing customer expectations is essential. Automakers must go beyond just offering high-quality vehicles and focus on personalizing the customer experience. DoFort's automotive ERP software, seamlessly integrated with CRM, takes analysis to the next level.
Unlock a new level of efficiency and streamline operations in your manufacturing facility with DoFort's Automotive ERP software. This all-inclusive system seamlessly integrates essential functions such as production planning, inventory management, quality control, and supply chain visibility. By providing a centralized platform for real-time data and optimized decision-making, it enables reduced waste, minimized errors, and faster production times. Propel your business towards long-term success with this comprehensive solution
We help automotive companies to drive efficiencies, unlock new value, enhance the customer experience and create new business models.
Transform the customer experience from many disconnected interactions to a holistic and meaningful personalized experience that is founded on purpose.
Transforming vehicles from hardware to a connected service platform.
Create new functions and capabilities across engineering and new business units.
Shaping the future of how everyone and everything moves.
Apply a “clean slate” view of the organization and define the path to a more effective and cost-efficient setup of the enterprise.
Build an integrated decision-making capability that delivers sustainable and profitable growth.
Accelerate speed to market with the New IT architecture and technology-driven business transformation.
Embrace electrification now and become a leader in the e-revolution.
Evolve into a responsible organization by embedding sustainability and sustainable innovation across the value chain.
Some of the common functionalities of the Automotive ERP software are;
A programme that provides a potential customer with an automated online product design and rapid quotation system. With the rules-based Product Configurator, you can streamline order-taking and automatically generate factory and purchase orders with all of the relevant detail, such as materials and operations needed to make or assemble the correct customer-specific configuration of the product.
This is essential for quality control and is required for ISO and QS certification. By enforcing controls in product design, the ECC solution helps you improve the management of engineering changes to your products and/or associated data. Provides detailed audit reports on all transactions, including all historical changes and the operator performing the change to ensure compliance.
Lot traceability is essential in an industry like Automotive Parts and Accessories manufacturing to meet safety standards and maximise quality control. DoFort Lot Traceability enables you to track materials from receipt to delivery to the customer, as well as at any level in between. This solution also allows you to trace a lot or batch through the entire value chain, from raw material receipt to dispatch, and it also allows you to trace a unique item with a serial number through the value chain.
The time it takes to implement a new release and management's ability to assess the implications of any changes are two underlying issues for suppliers. The process is inherently difficult and error-prone, frequently resulting in penalties for the supplier for interrupting the OEM's assembly line. The supplier is unable to check that the OEMs are adhering to the contract in a timely manner, nor do they have time to establish their own capability of meeting the new requests. As a result, delivery dates are missed, emergency purchases are made, and production control is constantly rushed. These issues are addressed by the DoFort Blanket Sales Orders and Releases system. It allows for the simple capture or import of a new release and provides the tools needed to manipulate the release and inform the customer of what has been accepted or changed and why.
DoFort Projects and Contracts enables accurate profit reporting for long-term projects that require cost and revenue analysis across multiple sections and levels. Purchase orders, job activity, sales orders, and invoicing for jobs attached to a project are all real-time updates to the contract or project. Query screens and reports display the most recent actual and committed costs, as well as realised and projected profit, at any level of the job hierarchy.
The Quoting and Estimating capabilities of DoFort enable you to create professional and comprehensive quotations. A highly adaptable interface gives you all the information you need to provide your customers with timely quotes/estimates. The Quotations and Estimates feature allows you to create a quote/estimate for an existing customer or prospect, as well as for an existing inventory item or a non-inventory item. Using revision numbers, DoFort allows you to track changes, and all supporting documentation can be attached directly to the Quotation.
ERP system make it possible to integrate the internal and external processes. Which is a requirement for a successful automobile industry. Top management and department heads receive the up-to-date information on a daily basis, and that help them to make quick decisions. Here are the benefits of ERP for the automotive industry
Manage multi-level and alternate BOMs with effectivity dates.
Advanced production planning Make use of advanced production planning to eliminate resource bottlenecks.
Real-time analytics, support, serialization, and other features help you run lean.
Comply with CAPA, WVTA, COP, CE, and REACH regulations.
Using a variety of inspection methods, you can ensure product quality.
To optimize your supply chain, use intelligent forecasting and vendor collaboration.
Make confident, bold decisions based on fact-based risk analysis. Be strategic in your approach, remove roadblocks, establish priorities, and cut through complexities.
Make more strategic data-driven decisions to boost efficiency and usher in a new era of automotive manufacturing.
Utilize the Infor OS platform with advanced analytics powered by AI and ML.
Provide role-based dashboards and easily consumable data insights to business users.
For greater flexibility, use Infor's platform as a service.
Increase operational efficiencies by utilizing sensors, machine-to-machine connectivity, and Internet of Things (IoT) technologies.
Handle dramatic changes in vehicle technology that result in new levels of complexity.
Improve the efficiency of R&D and product launch processes.
Maintain a record of regulatory compliance and quality control.
Project management and introduction stage-gating
Provide highly customised products and RFQs.
Keep APQP, MMOG, and revision control up to date.
Select and rely on secure platforms that help your organisation achieve its goals for better cars, trucks, engines, and more.
Join forces and collaborate with partners and customers to share data and design concepts.
Use EDIs to securely exchange data with customers, contractors, and suppliers.
In charge of a highly secure global commerce network.
Keep an eye on things both upstream and downstream.
Contracts can be navigated safely using Infor Automotive Exchange.
Improve the efficiency of complex end-to-end planning, communication, and execution.
Maintain global visibility in order to anticipate and adjust as necessary.
S&OP and supply chain planning should be improved.
Use advanced analytics to predict project outcomes and risks.
Manage inventory planning for multi-site, multi-logistics operations.
Inventory control, investment minimization, and cost reduction, Keep track of items by lot and Serial 360.
Make use of solutions that can aid in the automation of auto or parts manufacturing, as well as industry processes.
Use preconfigured, industry-specific capabilities to simplify and accelerate deployment.
Use built-in, tried-and-true best practises, forms, and workflows.
Manage mixed mode manufacturing with a single solution, including project, repetitive, job shop, engineer-to-order, and assemble-on-demand.
Manage the shop floor, as well as workforce management and quality control.
Most car dealerships have telephoning agents today, regardless of their size, to improve sales and give better customer service. These telemarketers should be watched to ensure that they deliver on their promises. CRM automotive for automobile dealers in India, Australia, Hong Kong, Japan, New Zealand, Singapore, Thailand has built-in agent monitoring features that enable executives to accomplish this and improve the quality of their telemarketing team. Leaders can keep track of average handling time (AHT) per call, as well as logged-in and occupied time, as well as dispatched and received calls. While agents make and receive calls, they can also listen to live and recorded calls.
CRM automotive software provide auto dealerships in India, Australia, Hong Kong, Japan, New Zealand, Singapore, Thailand with more than just the ability to enter data; they also provide intelligent dashboards to aid with data analysis. Leaders can determine better offerings for specific segments based on factors such as age, gender, wealth, choice, and so on. They may utilize these data to create stronger marketing campaigns for each category, as well as upsell and cross-sell opportunities, and increase their return on investment.
A displeased consumer does not simply walk away from a firm. He also informs ten other persons about his bad luck. This has a significant detrimental impact on a company's reputation. Customer feedback, along with customer data, is a vital piece of information for enterprises to collect.
If businesses want to stand out in today's competitive market, they must act on this input. Customer feedback should be used by businesses to better understand what their customers want and to improve operations. When a company uses a CRM system, gathering the information becomes much easier.
Referrals, often known as word-of-mouth, are the most potent marketing tool available to any company. And a happy consumer is always willing to recommend a vehicle business. However, the majority of customers do not send referrals. What is the explanation for this? Dealerships never inquire about it.
Businesses may make it a routine procedure to acquire a referral from every satisfied customer and engage these referrals to enhance sales by employing an Auto Dealership CRM solution.
Businesses and brands may now automate many of their tasks, allowing them to focus on more important responsibilities like maintaining customer relationships and growing productivity. DoFort CRM solutions allow our customers to send reminders to their consumers for insurance renewals, vehicle maintenance, new offers, and other events. Staff can be reminded to follow up with customers on these reminders, and managers can keep track of whether their employees have followed through. This means that a vehicle dealership's revenue is less on on human recall and accuracy to accomplish mundane but crucial jobs.
When it comes to vehicle dealers, there are several stages in a customer's life cycle. It includes gathering and sorting leads, arranging financing schemes, persuading consumers to take test drives, following up on after-sales services, keeping customers informed about special offers, and so on. Every stage must be tracked in order to ensure that it is completed in accordance with the service-level agreement (SLA). Leaders and management can monitor SLAs and take appropriate action to increase business efficiency using DoFort CRM system when workers put in data about work done in relation to a certain activity.
DoFort provides high-quality, industry-specific ERP software for automotive Industry. We give targeted emphasis on vertical sectors for each of our industry editions to help you take your business to the next level in India, Australia, Hong Kong, Japan, New Zealand, Singapore, Thailand. DoFort Automotive ERP consolidates all of your data, giving you total visibility into your business operations and warehousing activities. It promotes teamwork and communication by removing separate, antiquated systems where information can be easily misplaced, forgotten, or mismanaged. By utilizing DoFort Automotive ERP Software, auto components manufacturers are able to adopt a more streamlined approach to executing their processes, which assists them in reaching their goals of increased improved productivity, increased production, waste reduction, cost reduction, and, most importantly, a superior customer experience. DoFort Automotive software improves the ability of auto manufacturers to address industry standards, like Materials Management Operations Guideline/Logistics Evaluation, as well as their customer’s needs in a better way. DoFort provides the best Automotive ERP Software Systems to auto manufacturers. DoFort is the best Automotive Software Company manage all opportunities like Car manufacturer leads, Web leads, importing of prospect files, showroom visits, workshop contacts etc. DoFort CRM software for Automotive aims to cater to the needs of companies by transforming raw materials to finished goods for various industries such as chemicals, construction, engineering, food and beverages, showroom visits, workshop contacts, and so on. It offers design registration and business opportunity management, as well as quotations, point-of-sale management, claims management, price protection, channel inventory management, sales incentives, and advanced reporting on key performance metrics to allow for mid-course corrective action.
See how DoFort ERP is tailored for your automotive industry with an exclusive walkthrough
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